FAQ
Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed. Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet. If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.
Do you offer a warranty?
We stand by our products. If anything breaks during regular use within 2 years, we will replace it. Simple.
How do I return or exchange an item?
Our return policy is effective for 30 days from the time your order is delivered. Please refer to our returns & refunds policy for more information on how to initiate the returns process.
What types of payment methods do you accept?
We use Stripe to process our payments. This means that we accept Visa, MasterCard and American Express. Besides that you can pay with PayPal and Apple Pay.
What are your shipping options?
Currently, we only offer one shipping option. For more information, please visit our Shipping Policy.
How long will it take to get my order?
Once you place an order on our website, the order will be processed and shipped within 2 business days. The shipping time depends on your country, but usually, it will take 7 to 21 days to arrive. Due to the current situation, order delivery may be delayed.
Can I track my order?
Right after you fulfill your order, you will receive an email with your order details. Within 1 to 3 business days we will sent you a tracking link, where you can check the delivery status.
What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at support@beenchen.com.
Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
I am missing items from my order
Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations. We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping Policy page, please contact us
Is buying online safe?
Your privacy is key. See the https:// in the address bar? That indicates that our whole website is protected by the modern SSL secure communication protocol, which ensures that the communication between you and our servers is completely encrypted.